Choose’s communication campaign for the new 1555 service is also live here
With its expertise and long-standing experience in digital communication and public service projects, Choose plays a decisive role—together with COSMOTE e-Value and Mediatel—in the new era of citizen service provided by the State.
The digital service of 1555, the four-digit number of the Ministry of Labour and Social Security, is expanding, and citizens with hearing impairments now have the possibility to be served in Greek Sign Language via video call.
The expansion of 1555 is part of a large, technically complex, and administratively demanding project that has transformed how citizens communicate with the State, with Choose playing a leading role in its implementation.
In 2021, the Ministry of Labour and Social Security launched a four-digit helpline as part of a major and demanding project designed to provide a single portal offering information and support on insurance, labour, and social issues.
As a member of the consortium responsible for the project, , Choose not only delivered the implementation within the agreed timeframe, but also—through continuous training and technical advancement—continues to play an active role in its ongoing development. Four years later, 1555 has become a key point of reference, providing citizens with services from 10 public bodies.The project employs more than 400 people, with over 350 customer service representatives, in a state-of-the-art call center designed to assist tens of thousands of citizens daily, with minimal waiting times.
A multichannel service system is now available to citizens, based on the principle that access to service is a right for all, with Choose’s expertise dedicated to serving the public.
The communication campaign for the new 1555 service is also live, featuring video call support in sign language for citizens with hearing impairments. With the central message “Because service is a right, and in this we are all equal” and specially designed tailored content for each medium, the campaign is running across Television, Press, Websites & Social Media, and Radio.
See more about the 1555 service here: