Athens, 14 July 2026: Choose continues to invest in the development of innovative solutions that support the digital transformation of citizen services. As part of the 1566 Omnichannel Citizen Service System project, the company designed and implemented two specialized Artificial Intelligence (AI) Assistants that leverage AI capabilities to provide fast, reliable, and effective support, benefiting both citizens and the 1566 customer service teams.
Two different tools, one common objective: delivering a better customer service experience for everyone.
The AI Assistant for Citizens provides fast and reliable guidance across a wide range of public healthcare services, including scheduling appointments at hospitals and Primary Health Care (PHC) Centres, obtaining information on on-duty hospitals and pharmacies, preventive screening programmes and vaccinations, High-Cost Medicines (HCM), travel medicine (health advice and recommended vaccinations for travellers), as well as submitting complaints or reports.
The AI Assistant for Customer Service Representatives supports the 1566 service teams by providing instant access to critical information and streamlining the customer service process, enabling faster, more consistent, and more reliable responses to citizens.
Both AI Assistants are already available. The AI Assistant for Citizens can be accessed through the 1566.gov.gr website and the 1566 Omnichannel Citizen Service System mobile application, while the AI Assistant for Customer Service Representatives is integrated into the ticketing system, serving as a valuable tool for the day-to-day operations of the customer service teams.
As part of the overall communication and awareness campaign for 1566, Choose also designed and delivered a nationwide Roadshow which visited six cities across Greece, informing citizens about the services available through 1566. Throughout the Roadshow, visitors had the opportunity to learn more about the platform’s capabilities, explore the services it offers, and become familiar with the new ways of accessing public healthcare services. At the same time, the initiative enabled Choose to collect valuable feedback, providing deeper insight into citizens’ real needs and expectations.
Through projects that create tangible value for the organisations that place their trust in its expertise, Choose actively contributes to their digital transformation. By combining technology with a human-centred approach, the company designs solutions that enhance the service experience and address the evolving needs of both organisations and citizens.
