Project Operations Manager

The role

We are looking for a highly organized and results-driven Project Operations Manager to oversee the post-delivery operations of critical projects. This role acts as a bridge between project implementation and long-term business support, ensuring seamless transitions, stable performance, and continuous improvement. The ideal candidate combines financial awareness, operational insight, and cross-team coordination to sustain project success long after go-live.

Key Responsibilities

• Manage day-to-day operations and performance of delivered projects.
• Facilitate smooth handover from project teams to business units or support operations.
• Track and monitor ongoing project-related expenses and ensure cost-efficiency.
• Forecast operational budgets and ensure alignment with financial plans.
• Define and track project KPIs and service-level agreements (SLAs).
• Identify performance gaps and coordinate corrective action plans.
• Provide regular performance reports and risk updates to stakeholders and leadership.
• Maintain operational documentation, change logs, and governance records.
• Act as the operational liaison across business units, vendors, and support teams.
• Address operational risks and implement effective mitigation strategies.
• Conduct post-project reviews and operational data analysis.
• Recommend and implement continuous service improvements.
• Collaborate with teams to evolve services and enhance customer or user satisfaction.

Key Skills

• Project & Operations Management: In-depth understanding of project post-delivery phases, operations control, service transition, and stabilization processes.
• Financial Acumen: Skilled in managing operational budgets, tracking actuals vs. forecasts, and driving cost-efficiency initiatives.
• Performance Monitoring & KPI Analysis: Comfortable analyzing SLA metrics, operational dashboards, and deriving data-driven decisions.
• Communication & Stakeholder Management: Clear and effective communicator across all organizational levels, capable of drafting executive-level reports and engaging with technical and non-technical stakeholders.
• Leadership & Cross-functional Coordination: Strong ability to align distributed teams and third-party vendors toward common operational goals.
• Problem Solving: Identifies root causes and implements timely, pragmatic solutions to operational issues and risks.
• Reporting Tools & Systems: Proficient in Excel, Power BI, Tableau, or equivalent platforms for monitoring performance and presenting insights.
• Process Optimization: Familiarity with frameworks like Lean, Six Sigma, or ITIL for driving operational efficiency and service quality.
• Operational Risk Management: Skilled in identifying ongoing risks in service delivery and applying mitigation strategies.

Required Qualifications

• Bachelor’s degree in Business, Project Management, Engineering, or a related field.
• 2+ years of experience in project operations, service delivery, or post-project support roles.
• Preferred certifications: PMP®, PRINCE2®, ITIL®, Lean Six Sigma®, or equivalent.
• Strong proficiency in performance dashboards and operational documentation.
• Experience working across business, technical, and vendor landscapes.